REFUND & CANCELLATION

We strive to ensure complete customer satisfaction with our products and services. This policy explains the conditions under which cancellations and refunds are processed.

Cancellation Policy

• Orders can be cancelled within 24 hours of placing the order or before dispatch, whichever is earlier.
• Orders that have already been shipped or delivered cannot be cancelled.
• Cancellation requests must be submitted via our Contact Us page or by emailing hello@yuonelife.com.

Refund Policy

Refunds will be considered only in the following cases:

• Product received is damaged or defective
• Incorrect product delivered

Issues must be reported within 48 hours of delivery with:

• Order ID / invoice
• Clear images or videos of the issue
• Reason for the refund request

All refund requests are subject to verification and approval.

Returns

• Approved refunds may require the product to be returned in original condition, including packaging and accessories.
• Products damaged due to misuse or reported after the allowed timeframe are not eligible for refund.

Refund Processing

• Approved refunds will be credited to the original payment method used.
• Refunds are processed within 7–10 business days.
• Refunds will be processed to the original payment method used at the time of purchase

Contact Us

For any refund or cancellation queries, please email us at hello@yuonelife.com